At il-Gastronawt, we strive to make your shopping experience smooth and hassle-free. If you purchase non-perishable items through our Website, you have the option to return them to il-Gastronawt within 14 days. However, this does not apply to sealed goods that you have unsealed after delivery. To qualify for a return, you must also provide proof of purchase.
How to Request a Return or Refund
If you wish to cancel your purchase, you can notify us within 14 days of receiving your items. To do so, you can:
Send an email to [email protected]
By notifying us promptly, you ensure that your return request is processed within the eligible time period.
Refund Process
Once we receive your cancellation request, we will issue your refund within 14 days. Please note that delivery costs are excluded from the refund. We reserve the right to delay the refund until we have received the returned items or proof that they have been sent back. The customer is responsible for covering any return delivery costs.
Additional Return Conditions
- Non-perishable items bought directly from il-Gastronawt can only be returned if they are faulty. You must provide the original receipt to process the return.
- Perishable items—including food and beverages with short expiration dates or items that require refrigeration—cannot be returned, whether purchased in-store or online.
Important Considerations
Ensure that the items you wish to return are in their original condition and packaging, as this helps us process your request efficiently. Following these steps allows us to continue delivering the high-quality service we promise to our customers.